FAQ

Fair Trade and Sustainability
One of our main goals is to create badass alternative pieces that are fair trade and sustainable. So far almost every item fulfills that standards.  

Vegan Products
Each product is made of materials of non-animal origin and vegan.

Sizing
Please check out the sizing charts which are within the item description. If you need more information or help to find the right size, please send us an email.

Another Size needed
We try to serve as much sizes as possibles (S-3XL, depends on the product), but not everyone is in stock. If you need another size like 5XL, please write us an email. For some products, we can make a costume piece. 

Costum made products
You love a print, but would prefer it on another product? Sometimes there is the option to fulfill this. Please write an email, including all the infos. We will keep in touch with you.

Places you can get Velvet Stuff
Besides our Onlineshop you can get our products at Reinstich Tattoo in Nuremberg.

Pre-order items and their shipping timescales:
The estimated shipping date for every pre-order product is detailed within every product description on the product page and is given and a guideline only. Every preorder item will be shipped immediately after the finalisation. 

Discount Codes
You can only use one code per order. 

Shipping
We ship to almost every country worldwide.
Your orders will be shipped as soon as possible. Please be patient, because we are a small business and it will take a few days.

There's something wrong with your order?
Sorry, this is something, that should not happen (but well, we are all human). Please get in touch with us, so we will correct it. Thank you for your understanding.
Please write us an email with details and the number of your order.

Returns
You can return a product/ order within 14 days. 
Please check out the sizing charts before you order. 

Help
If you need another Info or help, please write an email.